Refund and Cancellation Policy
This policy explains how IJAICET handles refunds, duplicate payments, cancellations, and payment-related corrections.
General Principle
Publication-related payments are requested only after formal acceptance. Authors should pay only the amount communicated by the editorial office and should include accurate submission/payment details during payment.
Eligible Refund Cases
- Duplicate payment for the same accepted manuscript.
- Verified overpayment above the approved payable amount and gateway charge.
- Payment made against an incorrect submission due to a verified administrative error.
- Payment failure where money is debited but not settled to the journal, subject to gateway/bank confirmation.
Non-Refundable Cases
After production processing, DOI processing, final publication, or issue scheduling has been completed, publication-related charges are normally non-refundable. Gateway or convenience charges may also be non-refundable depending on the payment provider's rules.
Withdrawal After Acceptance
If an author requests withdrawal after acceptance and before final publication, any refund or partial refund is considered case by case depending on production work already completed, DOI processing status, editorial work, and payment gateway rules.
Refund Request Requirements
- Submission ID and manuscript title.
- Corresponding author name and email.
- Payment method and transaction ID.
- Payment date and amount paid.
- Reason for refund request.
Processing Time
Refund requests are reviewed after payment verification. Approved refunds are processed through the original payment route where possible, subject to bank or gateway timelines.
Contact
Refund and cancellation requests may be sent to editor.ijaicet@gmail.com.
